Customer Testimonials
I had a great experience from beginning to end. A friendly atmosphere and very knowledgeable. Thank you Scott Ziegler & Grant Hooker for all your help.
I called to get my oil changed and you guys got me in the next day!!!! Thanks for the great service! Checked all my fluids topped off the ones that needed it (washer fluid especially) The add washer fluid light was on I kept on forgetting to get some! And you guys topped it off
I came in for an oil change. The staff was friendly and timely. In and out quick with a free courtesy car wash. I would recommend them to everyone.
I don't' have a hundred miles on it yet but had some minor issues that were taken care of in as timely a manor as possible so much appreciated
I had my car serviced a couple of weeks ago & was told I needed a part replaced for my L front axle. I had them order part on Tuesday & they serviced it by Wenesday. Wow!
This was a new experience in a new city. The staff was very efficient and I plan to go back for any other further car service needs.
Arranged an appointment with Ron a day prior to arrival in Iowa. Arrived at the appointment on time. The Vehicle was brought in immediately, We waited in the customer lounge. Ron informed me that there was a problem with one tire valve stem. The part was 0rdered but would not arrive until the next morning. Arrangements were made for us to remain on the property that night. Saved us having to find overnight parking. We are full time RV.
When the service was taking longer than expected I was offered a loaner car to take home. That's going a little extra. I declined as I was reading a book while waiting.
My husband and I use Brown's for service on both of our vehicles. I drop my car off in the mornings, they give me a ride to work and bring my car back to work when they are done. I am always treated respectfully, and have never had an issue with any of our service.
All in all, a pleasant experience. Only complaint is salesman asked if I needed to OK purchase with my husband. That was rude and uncalled for. I'm a 60 year old woman and don't need a man to tell me what I can buy.
Had my oil changed. Enjoy the new improvements to the office and sitting area. Very nice. I always get good service and enjoy seeing the staff.
Great service at last minute request for oil change. Ready for trip to Des Moines to state fair. Thanks, Ron, for your hustle and speed.
Service dept was very detailed. They made sure everything was properly repaired. Good good good good good good . This is a waste of time writing 25 words when 8 to 10 is accurate.
Excellent service as always- Ron has taken great care 👍of my cars for years and along with Sam I 😀 am so pleased with the great job.
I was having a slide out issue with my camper. I had called around to other shops about the repair and they either didn't have time or just said they were not set up for that. I called Brown's in Guttenburg and they got it right in. The best part was they called me before the repair and let me know how much it would cost before proceeding. During inspection of my camper they even took care of a possible issue that I was not aware of that will extend the life of the unit. Nothing but quality ...
Fordpass is not working in my new 2020 F150 and Browns was trying to fix it. Had to replace the antenna, then wait 24hrs. before trying to connect it again. I haven't been back since but, that is on me. I will try to get back there to get it working at a later date.
My RV "low point drain" valve was broken. I called Brown's Monday to schedule an appointment, and was glad to have them offer Wednesday! The guys were quick to greet me. I gave them 3 things to check out on my RV. They fixed the drain, and addressed my other two concerns. I left feeling satisfied, and have a great feeling of trust in the department.
Awesome people and great customer service!! I highly recommend them!! Just might have to buy a car from them!!! Keep up your great work!!Awesome just awesome!!
As expected the service to our motorhome was fast and professional. We will always take our vehicle to Browns. We would recommend Browns to anyone.
Replace a part int the door for the window. Windows coming down on its own, replaced the part. Left a manor scratch. The small scratch was no big deal.
We purchased a used camper a few months ago from Rich but weren’t able to take it home the day we purchased it. Last week we worked with the RV service department and they gave us a walk-through and taught us how to use all the bells and whistle ‘s. They all were very helpful and we were very pleased with everything
I make an appointment to get my Ford Explorer serviced along with a couple recalls and they did an excellent job of getting me a loaner car and having my vehicle ready when they said they would. Ron id a great person to deal with when I need service at this dealership.
I have worked with Ron for a couple years for repairs for my car . He is great at what he does! He always keeps in contact of what is going on and very accommodating. I trust Browns fully with my vehicle !
I only take my car here for service!Ron and his team does an awesome job making sure my vehicle has everything checked to make sure everything is running smoothly.
Ron diagnosed the problem, got the part needed to fix it and everyone treated me like family! We have purchased two used vehicles from Brown's and Jim Funk made us feel welcome and made our buying experience fun and enjoyable! Grant Hooker helped us with the financing and was great to work with! Every time we stop in at Brown's we are made to feel right at home! From top to bottom the staff treats you great! I would recommend Brown's to anyone interested in a new or used vehicle!
Went in for a seat belt recall notice and was done in less than 30 min. also did a free wash I did not expect. Great people to deal with
I only take my car here for service! The entire team is fantastic! Ron, Dan and Rich are awesome! Thank you for your help! Go to Brown’s Sales and Leasing or any of the Brown’s Family of Dealerships for sales and service - you won’t be disappointed!
Everyone we met (especially Laura) provided us with personal, professional, and courteous care and response. We brought our RV in on a Saturday and the work was completed as promised. We will definitely recommend Brown’s to any of our friends.
We purchased a Thor Windsport motorhome from a dealer in DeForest, WI. Our shadow will not darken their doorsteps ever! Luckily we decided to try Browns in Guttenburg. Not only are we pleased with their service...we are ecstatic! The management and staff are totally professional and well qualified for their positions. Browns fixed all issues in a couple of days compared to over four months and nothing completed in DeForest, WI. We wish that we could have purchased the unit from Browns. We will not use anyone but Browns to service our RV. A great company with great people!
Stuck with tire going flat on my F150. Groceries getting warm. Service fast and efficient. Back on the road in no time. Always reliable. Will use again.
Great experience shopping for a new vehicle would be definitely going back for my next one as well. Not afraid of recommending them to friends.
Always great service - Ron Hefner is the best - you are fortunate to have him. All people in the service department go out of their way to satisfy the customer.
Brought car in for service. Appointment time was my choice. Arrived and tech was waiting for me. He did his check, topped off fluids and called me it was ready. I left an hour later with a clean car. This is the way I like to do business. Thanks Browns!!
Had warranty work done and everything was as smooth as it could be. The issue was repaired with no questions asked and the staff was more than happy to help with whatever I needed!
Ron and the service crew was able to fix my car and save me from having to purchase a very expensive part. Great troubleshooting and Great customer service.
I called one day in advance for an oil change and, as usual, they were able to accommodate me without any problem. Service is typically done when needed.
Look like brand new when they finished. Did a wonderful job cleaning the inside especially the windows. There is nothing I enjoy more than having clean windows
The service department at Brown’s is the best I’ve ever experienced! The competence, the communication and the overall process is second to none. This is far and away the best place to go.
The service was excellent. Brown's had a unit in stock and an installation date was very convenient. I wish the time frame was related in a better manner. I didn't get the 30 minute notice that I was promised.
I needed a quick oil change - Ron was super accommodating, got my car in and even washed it so it was ready for my trip. THANKS
I had a limited space of time to get my truck serviced and repaired. Ron, the service manager, was very accommodating and serviced my truck according to my time frame. They provided me with a reliable and clean loaner car during the time of my service (one day). I highly recommend Brown's Ford and Leasing in Guttenberg. They care about excellent customer service.
Not only did they get my car in promptly for an overdue oil change, but gave me a new car to drive while they were working on mine. Ron in the shop always treats me like I am #1. Great customer service
We're from Montana, our brakes locked up and totally destroyed the brakes. to my surprise they got it right in and despite having problems getting parts they finished it in a couple of days which worked perfectly for our camping reservations. I am a retired dealership owner and I did not expect that turn around. Also they kept me informed of progress every day so I didn't have to call. Great team!!!
As usual I received great service. I have never been disappointed nor have I ever felt any need to doubt what I have been told about my vehicle.
Always outstanding service at Brown's. Friendly and professional staff. Easy to schedule and prompt. Excellent waiting area w/wifi. All around a premier dealership. Thank you, Browns!
I drove from Madison Wisconsin to Brown's RV to find a dealership that could trouble shoot and repair the auxiliary brake on my dingy car. Totally Satisfied with Browns RV.
Thanks for the prompt service at the city park in Elkader Glad it was only a loose screw that your tech had installed when he replaced last October when it conked out when we were up there. Simple fix I can tighten it myself if problem comes back to save the money. Thanks again, Jerry Aalbers
Easy scheduling process. Fast service and as scheduled. I used the essential worker discount through Ford amd Courtney helped me through the entire process. She was very professional and efficient!
It was done in a short time, just like they told me it would be. I was very happy with the work done, and time.
Our water heater was plugged up on our camper they came to us and got it working for us. It was a quick turn around from the time I called and the time they repaired the water heater!! I would highly recommend them!!
your team performed super as usual, we love your newly remodeled customer area and the great and friendly way we are treated by the staff
Ron and Courtney are always so helpful and caring. What a great service team. Since living in Guttenberg I have bought all my cars and have them serviced at Browns.
Fast service, very accommodating. Super friendly. I was able to even get a loaner vehicle at the last minute. Thanks! I will probably buy my next vehicle there instead of Dubuque.
Friendly and fast service. Always helpful and good knowledge when it comes to explaining the services needed. Courtney is always smiling and polite, makes the stop as easy as it can be.
Had hit a deer which tore up the front end of my Ford Edge. They were able to tear the damaged parts of to give me a better estimate (for insurance), then they were able to order parts, repaint, and reassemble the front end plus detail my car...which was all done within about 2 weeks.
They fixed my harness for my sliding door. They were on top of it right away. Contacted me when the wrong part came in told me it was gonna be a little longer. But was finished by the weekend when i needed it. Thank you
Everyone was great helped with getting everything fixed in a timely matter. Got us a loaner and gir everything worked out for the warranty! Thanks
Called for an oil change and got in the same day. How cool is that. Everyone is very friendly and has a great place to wait while service is done
Excellent service and great response by Ron Hefner and all people who participated. Everything asked for and questions raised were answered and taken care of in a professional manner.
Had my vehicle in for body repair after an encounter with a large raccoon. Laura was fantastic as always to work with. Got me a courtesy car while they were working on my vehicle and kept me updated on progress of my vehicle. Great service.
Had just purchased a 2014 Ford Escape. Had new key fab programmed. Mentioned issue with remote start turning off after a minute or two running. Service diagnosed issue, found problem, ordered part and repaired. Service Advisor, Courtney explained problem and what was necessary to resolve. Very knowledgeable and courteous. Highly recommend 👍
Ron and courtney in service were awesome along with the techs and parts and everyone else etc.( office girls, etc.) Have been going here and bought all my cars here throughout my years of driving!
The Brown’s Family of Dealerships really give personalized service! I appreciate their hometown care! You can count on the staff, leadership and dealers to go the extra mile!
So very happy to have purchased our second vehicle with Brown’s! They really treat you like family from the very beginning! Look no where else! Stay local or drive from a far! It’s definitely worth your time and money!
Excellent sales and service! We bought our second vehicle from Brown’s! They truly do go above and beyond with what they do! From the very beginning of purchasing the vehicle, to the follow up phone calls, to the very first oil change! Excellent-Excellent-Excellent!!! They even washed our car for free after the oil change! Very much appreciated! Both Foster and Bruce made us feel like family! Thank you to all!! Oh and if you are at all hungry... stop on in, they are always offering you food!!! So welcoming! Do not hesitate to buy your next vehicle with them!!
Courtney and Ron were super nice. They quickly got my car in, provided a loaner and did a courtesy wash. They noted a problem with one of my tires - got them on order now THANKS
Although we live in Northern Virginia, we often visit Northeast Iowa, and, while there, have our Explorer serviced at Brown's. We like and trust the people there, and have had good experiences with their dealership over the years.
I had a number of things I was trying to get done on a Friday - one of which was dropping my truck off to get some service work done. They were able to get my vehicle in, provided me with a nice loaner vehicle, and they called me with additional questions they had before performing the work. They were on time, service was done very well, and they were extremely friendly. I would recommend them to anyone.
Once again, great job by the entire Browns staff!!! They continue to take care of our vehicles. I even choose to bring my work truck to them.
Laura (the body shop manager) was fantastic! She made sure the repair was completed on time, had the oil changed, and even totally detailed the car!! Very impressed with her service!
Thank you so much for the excellent service and quality workmanship you offered. Always enjoy dealing with Brown's Sales and Leasing in Guttenburg! Great work.
I am always treated as a priority at Browns. Great and friendly service always. Friendliness is number one there. The only minor complaint I might say is that their loaner cars aren’t the greatest.
Regular service and oil change plus a full set of new tires. Tire order came in quickly and made an immediate appointment. Work done efficiently and well. I can now head into winter with confidence.
Great work done. Worked with me around my other appointments I had the same day. Gave me a loaner car to get around. And called when it was done the same day. Thanks!
It took a bit longer to get my car checked than they told me but they have a decent lounge so I didn't mind. And they had free cookies too
My experience from buying at Browns to their service has been exceptional. Would recommend to everyone to have the Browns experience. Will definitely go back.
As usual, everything taken care of efficiently and well. Always appreciate the thoroughness of the check up. Will be returning this fall for a new set of tires too.
Didn’t have the oil we have been using, so had to go with their recommendation. Very expensive compared to where I went before for this service.
There was a slight inconvenience as it was determined welding needed to be done for running board installation. However, Brown Ford provided me a loaner to use while RV stayed until welder was available. Nice installation - just what I wanted. Looks good. Works great!
Replaced my drivers side window motor and it took care of the issue with it not going up all the way and not going back down when closing
We were treated with care and respect. Our questions were welcomed, and answered. A deal was made. We are now "happy campers" Browns was a great experience for us and we would recommend them to offer friends
Provided with a loaner so I could work without worry. Quick, professional service as always and even a courtesy wash. Everyone was really nice too.
Excellent service by everyone. We would highly recommend to everyone. There was no high pressure and they were willing to do extra things to make our deal better.
Scott did a great job of getting me all the discounts and some extras while staying whithin my budget. No pressure to buy anything I did not ask for or want, only made offers of extras available. Felt very comfortable buying my truck from him.He also made sure I understood the operation of accessories and programed in my phone.(ice cream was a nice bonus also)Thanks for great buying experience !
Again excellent service! We turned in our 2018 Ford Edge for oil and filter change and tire rotation. We waited for the work to be completed in their comfortable waiting room and in an hour our vehicle was ready with a car wash, Thank You Brown's in Guttenberg!
I had my car serviced at your dealership in Elkader. The car was picked up, serviced and dropped off, all in one day. I found a Facebook coupon and you honored it. My experience was very much appreciated.
More Ford warranty work in bodyshop. Again everything was done in an excellent manner,and also done in a very timeley manner. Paint looked very good.
The process was good. I thought $61.00 for a fuse on the headlights was a bit much especially since the thing had been removed before I bought the vehicle. Not too happy about that. Overall I'm satisfied.
Called a couple of days ago, set up an appointment I was told my car was done in about a hour. They reviewed items thatau need attention in the future
I went in for an oil change on my Nissan Rogue and everything was done in a timely manner. They were great with accommodating to me and my infant son, taking us to a relatives while we waited for the service to finish.
Trunk did not fit right,had touchup paint,headliner down on passenger side on new 2109 ford taurus. Everything was taken care of in a professional manner. Repairs look good. Windshield was also defective and replaced
We had our RV serviced upon returning from Florida as we experienced problems with our four TVs . Our tech for this service was Max and he was very knowledgeable not only with the TVs but the workings of the entire RV . We are very fortunate to have this level of knowledge of RVs out our back door. Browns Sales is a professional operation five star company.
It was done in a reasonable time. Everyone always comes around and asks if there is anything they can do for you while you are waiting.
Its easy to tell how everything gets done,every one has a great personallity,and they will tell what is needed to keep you safe with out worries about anything.great crew.
Was an easy process and a very relaxed atmosphere. No one was pushy or tried to get me to buy something that I wasn't interested in.
I had an appointment to have my truck serviced and a recall done and it took less time than was estimated. What a Great Surprise!
The whole service experience was fantastic. They diagnosed the problem, obtained the part and fixed the problem quickly. They topped off my windshield wiper fluids and washed the car! They also happily drove me back and forth to my house while I was waiting. Just an excellent experience and I will always do my business at Browns.
As usual; Brown's service department checked every aspect for maintenance before explaining the service needed. If they find additional problems, they explain what is the problem and estimate the possible cost. In this case, just the necessary service was needed. I was in and out in less than an hour. also, we had previously purchased 2 new cars; got what we wanted and at a fair price. A Great Deal. Buying from Dave for over 30 years!
Courtney was professional and knowledgeable. Good service. Had a question about my bill. Question was answered completely and with a smile. Will always bring our 3 vesicles to Browns Ford.
Brown's went above and beyond accommodating my needs while my truck was getting repaired. Needed an all wheel drive to use because of the weather and they provided one at no extra cost!